FAQ
What are the criteria for submitting my own artwork?
Artwork should be black & white line (vector) art. W accept files saved as a PDF, EPS, AI. If you are using InDesign or Illustrator, outline the fonts and save as a PDF. Learn how to outline fonts in these tutorials for Illustrator or InDesign. We prefer the 'Adobe PDF/X-1a' preset when making pdfs. Fonts must be at least 8pt in size for best reproduction. Do not use bold type for under 10 point type.
If you are unable to create vector art, you can use a third party resource like vectorizeimages.com (We are not affiliated in any way with this company, but people have asked for resources to convert their art to usable art and we have found them to be a good resource).
What is the difference between Emboss and Deboss?
Deboss mean to stamp (a design) into the surface of an object so that it is indented. 99% of the requests we receive are for Debossing a customer’s logo.
Emboss mean to stamp a design on (a surface or object) so that it stands out in relief. This method is requires additional set up charge and the die itself is a two part die, which increase the costs.
What is your turnaround time for custom orders?
The general time frame for customer boxes is 10 to 15 working days. To arrange for expedited processing at an additional cost, contact us.
Do you offer custom designs?
Our primary box making is completely custom. We are work with our customers to create unique design and each and every box. Feel free to inquire about our design services.
Do you offer corporate or wholesale accounts?
Yes, we welcome all customers and we would be happy to establish a corporate account. We can estimate your custom box from one box to thousands, Simply send us and an email and we can send you a form to capture you business information and the specifics of your particular box.
Do you ship overseas?
Many countries are supported in the automated checkout process, and we ship to countries not supported automatically during checkout, please email us at office@NKF1916.se if you have any questions. Local orders can be picked up at our factory or we can arrange local transportation.
Discounts & Promotions
Only one discount code or offer can be used at a time. Discounts are applied to the cost of the merchandise only and cannot be applied to gift card purchases, previous purchases, shipping, transactional fees, and taxes. Note that all sale items and items purchased with a discount code are Final Sale.
